Dear Valued Customers,
In the course of establishing a relationship between Tran & Tran Intellectual Property Company Limited and our valued customers, Tran & Tran may collect and process customers’ personal data. Pursuant to the Government’s Decree No. 13/2023/ND-CP on personal data protection, and with our commitment to ensuring the security and protection of your personal data, Tran & Tran respectfully provides you with this Personal Data Processing Agreement.
By providing personal data to Tran & Tran or using Tran & Tran’s products and services, the Customer agrees to the processing of the Customer’s personal data in accordance with the following terms and conditions:
Article 1. Personal Data to Be Processed
Basic personal data: Full name, date of birth, gender, place of birth, permanent residential address, contact address, nationality, images, telephone number, email address, citizen identification card/passport details, and other information and data as prescribed by law.
Sensitive personal data: Health status, excluding blood type; biometric data; genetic data; and other sensitive personal data as prescribed by Vietnamese law.
Article 2. Purposes of Personal Data Processing
Personal data may be processed for the following purposes:
- Entering into agreements and contracts for intellectual property services;
- Providing intellectual property services;
- Contacting Customers and issuing payment invoices;
- Managing and evaluating Tran & Tran’s business operations and compliance;
- Other purposes consistent with applicable laws.
Article 3. Methods of Personal Data Processing
The Customer’s personal data may be processed by Tran & Tran through any method applied from time to time, including but not limited to collection, recording, audio recording, video recording, storage, modification, combination, access, retrieval, recovery, encryption, decryption, copying, sharing, transfer, deletion, destruction, and other related activities.
Article 4. Commencement and Termination of Data Processing
Tran & Tran shall commence personal data processing activities from the time the personal data is provided and shall continue processing until Tran & Tran receives a written request to terminate the processing from a competent state authority, or until the Customer has completed the withdrawal of consent to the processing of personal data.
Article 5. Customer’s Rights and Obligations Regarding Personal Data Processing
5.1. Customer’s Rights
The Customer may access their personal data currently held by Tran & Tran. Tran & Tran shall process the access request and provide the Customer with the requested personal data.
The Customer may withdraw consent to the collection, use, processing, and disclosure of their personal data by giving Tran & Tran reasonable prior notice via email at [email protected].
The Customer may request Tran & Tran to correct their personal data. However, in accordance with applicable laws, Tran & Tran may refuse to comply with certain requests, including:
- Requests to delete intellectual property files or records;
- Requests to delete personal data and/or related transaction data where Tran & Tran is legally required to retain such data;
- Requests to conceal, withhold, provide incomplete information, or provide inaccurate personal data to competent state authorities or other third parties;
- Other rights as prescribed by law.
5.2. Customer’s Obligations
The Customer shall:
- Ensure that the personal data provided to Tran & Tran is accurate, complete, and truthful;
- Regularly review and stay updated on Tran & Tran’s regulations and agreements regarding the protection and processing of personal data, as amended from time to time;
- Fulfil other obligations as prescribed by law.
Article 6. Other Agreements Regarding Personal Data Processing
During the processing of personal data, Tran & Tran shall apply necessary and reasonably available technical, security, and confidentiality measures to protect the Customer’s personal data.
However, the Customer understands and acknowledges that no technical system or measure is absolutely secure, and that online transactions, cyberspace, and other forms of personal data processing always involve risks, including data leakage, dissemination, misuse, or unlawful appropriation.
In such cases, the Customer agrees that Tran & Tran and the relevant parties shall not bear any liability toward the Customer or any parties related to the Customer, if applicable.
Article 7. Amendments and Supplements
This Agreement may be amended or supplemented by Tran & Tran from time to time.
Notices of any amendments or supplements shall be updated and published on Tran & Tran’s websites at https://trantranlaw.com/ and https://trantran.vn/ and/or through other channels operated by Tran & Tran from time to time, and/or notified to the Customer through other appropriate means of communication.
Tran & Tran recommends that Customers proactively review the Personal Data Protection and Processing Regulations on Tran & Tran’s official websites at https://trantranlaw.com/ and https://trantran.vn/ to stay informed of any changes to the methods used to protect and process Customers’ personal data.
The Customer’s continued use of Tran & Tran’s products and services shall be deemed acceptance of the updated personal data protection and processing regulations.
Article 8. Effectiveness
Each Party acknowledges and agrees that this Agreement also constitutes a notice of personal data processing provided before Tran & Tran commences the processing of personal data. Accordingly, Tran & Tran shall not be required to take any additional measures to notify the Customer of such personal data processing.
This Agreement shall take effect from the time it is accepted or agreed to by the Customer, in any form, and shall constitute an integral part of the documents and contracts entered into or confirmed by the Customer with Tran & Tran before, during, and after the effective date of this Agreement.
Article 9. Customer’s Confirmation and Consent
By carrying out any of the following actions:
- Signing and clearly stating their full name, or affixing their fingerprint to this Agreement;
- Sending a confirmation email or SMS using the wording proposed by Tran & Tran;
- Providing confirmation during a recorded telephone call with Tran & Tran;
- Confirming via messages on communication platforms used between Tran & Tran and the Customer, including but not limited to Zalo, WeChat, WhatsApp, LinkedIn, and Messenger;
- Continuing to use Tran & Tran’s products or services after three (03) days from the date Tran & Tran sends this Agreement;
the Customer shall be deemed to have confirmed and agreed that:
- The Customer has read and fully understood all contents of this Personal Data Processing Agreement;
- The Customer agrees to each term and condition set out in this Personal Data Processing Agreement.
